FeatureAll plansJul 4, 2026
Product quizzes get their own page, with go-live you can trust
Product quizzes now have a dedicated page under Sales. Each quiz shows its number of questions, the leads it has captured, how many shoppers finish it, and whether it is live. Turning a quiz on is protected: Arbyn only lets a quiz go live once it can actually give every shopper a real result, and if it cannot yet, it tells you exactly what is missing (a question with no answers, an answer that points to no product, a reward tier with nothing in it). And if you delete a quiz that has already collected leads, Arbyn tells you how many before you confirm, so a lead list is never lost by surprise.
FeatureAll plansJul 3, 2026
A clearer home screen that shows what needs you
Arbyn's home is now a Command Center built around one question: is Arbyn set up, working, and helping? It adapts to where your store is, so you always see the next useful thing. While you are setting up, it walks you through connecting your inbox, setting guardrails, customizing your widget, and adding your first document, and shows Arbyn learning your voice. Once you are live it becomes your dashboard: what needs your attention (escalations, approvals, knowledge gaps), this month's headline numbers with up and down trends, your agent's status, plan usage, how well Arbyn knows your store, and your latest conversations. When something needs flagging you get one clear banner at the top, never a stack. Every number is your real data, and amounts follow your store's currency.
FeatureAll plansJul 3, 2026
A new free plan, and clearer conversation limits
Arbyn now comes in two plans, so you can start for free and upgrade only when you are ready. Arbyn Starter is free and includes 150 support conversations every calendar month, with every Arbyn feature included, not a stripped-down version. Arbyn Agent is $99 a month for unlimited conversations. On either plan your first 50 conversations are always free while Arbyn learns your store. If a free-plan store reaches its monthly limit, new messages are simply queued for your team to answer: Arbyn never charges you for going over, and you can upgrade any time to lift the limit instantly. A conversation means a whole thread with a shopper, not each individual message, and it counts once no matter which channel it comes in on.
FeatureAll plansJul 2, 2026
Arbyn now understands how Shopify works out of the box
Arbyn ships with built-in knowledge of how online stores generally work: orders and tracking, returns and exchanges, shipping and local pickup, payments and refunds, discounts and gift cards, inventory and pre-orders, subscriptions, and customer accounts and privacy. So even before you have written up every policy, Arbyn can explain the general shape of an answer to a shopper's question. Crucially, this background knowledge never overrides your store: Arbyn always checks your real orders, inventory, and policies first and answers from those. The built-in knowledge only fills in how things work in general, and always defers to your actual store data. You can see exactly what Arbyn knows out of the box under Knowledge, Built-in Shopify knowledge.
FeatureAll plansJul 1, 2026
Arbyn reads the room: sentiment-aware support
Arbyn now senses how each shopper feels and adapts. When someone is frustrated ("my order still hasn't arrived"), it opens with genuine empathy before helping; when they are excited about a product, it matches their energy, naturally, in their own language. You see it too: every conversation shows the customer's mood (frustrated or happy) in the inbox header and on each message, and it updates as the chat goes on, so a conversation that starts upset and ends happy reads that way at a glance. A new Customer sentiment chart in Reports shows the overall picture.