FeatureAll plansJul 13, 2026
When you reply yourself, your customer can see it is you
Until now, when you stepped into a chat and replied in person, the customer still saw your agent's name and picture. There was no way for them to tell a human had picked up. Now your reply carries your own photo and your own name, while your agent's earlier replies keep the agent's, so the conversation reads honestly from top to bottom.
You choose how you appear. In Settings, Agent Identity, under Your identity, set a Display name and upload a photo. Leave the name blank and Arbyn uses your account name. Leave the photo blank and it shows your initials. If you would rather your customers saw "Joe from the team" than your full legal name, that is now a one field change.
Your identity now lives in the same place as your agent's, instead of being filed away under Inbox settings.
FeatureAll plansJul 13, 2026
Send Arbyn a photo and it will look at it
Your customers can now send a picture, in the chat widget or simply by replying to one of your emails with an attachment, and Arbyn will read it.
A shopper can photograph a bottle on a shelf and ask "do you have this?". A customer whose parcel arrived crushed can send a picture instead of trying to describe the damage, and Arbyn will name the damage it can see and start a return, rather than answering a photo with a form.
The rule Arbyn follows is that it answers from your catalogue, not from its imagination. If it recognises the product and you stock it, it says so and shows the card. If it can read the category but not the label, it says what kind of thing it can see and asks. And if you do not stock that kind of thing at all, it will tell your customer plainly that you do not carry it, and show them nothing, rather than dressing up the closest thing it could find as the thing they asked for.
Nothing to switch on. It works on chat and on email, in every language Arbyn supports.
FeatureAll plansJul 12, 2026
Arbyn now learns from your team, automatically
Every time someone on your team corrects Arbyn, rewrites a draft, or takes a conversation over, Arbyn remembers, and the next customer who asks the same thing gets the better answer. Seven different signals feed it and only one of them, Teach Arbyn, asks anything of you. The rest is just your team doing its job.
It learns by meaning rather than by matching words. Answer "Do you ship to Canada?" once, and a customer who later asks "can I get an order sent to Canada?" still gets your answer, even though not one word matches.
It also picks up how you write, not only what you know, so a question about a late parcel comes back in your late parcel voice and a question about a return comes back in your returns voice. It tracks where it went wrong, too, and turns its own failures into instructions it follows next time. All of it is visible under Knowledge, Learning, Behaviour.
One deliberate limit. Arbyn only ever learns from a real person: your reply, your edit, your correction, or a customer's rating. It never learns from its own drafts, because a system that trains on its own output drifts away from the truth and nobody notices until it is badly wrong.
FeatureAll plansJul 11, 2026
See every order in Revenue attribution, plus your attribution rate
Revenue attribution can now show all of your store's orders in the selected range, not just the ones Arbyn sourced. Use the toggle above the table to switch between Attributed and All orders, where the ones Arbyn drove carry an Attributed badge. A new Attribution rate card shows what share of your total orders Arbyn is sourcing, for example 25 percent, 2 of 8 orders. Your headline numbers stay Arbyn only, because that is what attribution measures. You can also filter the table by the channel a conversation came through, and the channel list only ever shows channels you actually use.
FeatureAll plansJul 11, 2026
Style every part of your chat widget with your own CSS
Every part of the chat widget, from the launcher on your storefront to the smallest button inside a message card, now has a stable, named CSS class you can target from the Custom CSS field on the customizer's Advanced tab. Match a specific brand font weight, tighten your spacing, or restyle a single card type, and the live preview updates as you type. A new help center article lists every class you can use. Unsafe values are still blocked automatically, so nothing you paste can compromise your storefront.
FeatureAll plansJul 10, 2026
More control over where and how your chat widget shows
The widget customizer has two new tabs. Behavior lets you show or hide the chat launcher on desktop and mobile independently, turn on open on hover so the panel opens when a shopper hovers the launcher on desktop, and set page rules so the launcher shows or hides on specific pages of your store, like hiding it on your cart page. Advanced adds a custom CSS field for styling specific elements inside the chat panel, with built in protection against unsafe values so nothing you paste in can compromise your storefront.
FeatureAll plansJul 8, 2026
See your chat widget as you customize it
The widget customizer now shows a live preview of your actual storefront chat widget, right beside the controls. It is the real widget, not a mock-up. Change your brand accent color and the preview recolors instantly, so you can dial in the exact look before you save a thing. Toggle between Desktop and Mobile to check how it looks on each, and the preview stays true to what your shoppers actually see: same layout, same order, same everything.
FeatureAll plansJul 8, 2026
Customize your chat widget's brand color
Your storefront chat widget can now match your brand. Open Settings, Chat widget, Customize widget, set your brand accent color (a hex code like #7C5CFC), then Save. The color themes the chat bubble and its buttons on your storefront, and it takes effect on the next storefront page load. This is the first control in a new full-screen widget customizer, opened right from your settings page.
FeatureAll plansJul 7, 2026
Quiz takers become customers in your Shopify
When a shopper finishes a quiz and shares their details, that email, plus their name and phone if you asked for them, is now added straight to your Shopify Customers list. If they are new, Arbyn creates the customer for you; if they already exist, it just fills in any blank name or phone (it never overwrites what is already there). It does not subscribe anyone to email or SMS marketing: consent stays exactly as your quiz's own settings define it, so you get the contact on your list without any surprise opt-ins.
FeatureAll plansJul 6, 2026
Arbyn now sees what a shopper was browsing
Arbyn remembers the pages a shopper visited on your store before and during a chat, not just the one they are on. So when someone opens the widget, Arbyn already has the context, the products and collections they were looking at, and can pick up right where they left off ("Since you were looking at the snowboards…") instead of starting from scratch. You see it too: every conversation now has a Browsing history card in the side panel showing the shopper's recent visits, newest first. It is private by design: it only ever holds the pages someone viewed on your own store, it is wiped when a customer asks to be forgotten, and it clears itself after 90 days.
FeatureAll plansJul 5, 2026
Shoppers can take your product quiz in chat
Your product quizzes are now live for shoppers. When a quiz is on, shoppers see a Quiz button in your chat widget, and Arbyn also offers the quiz on its own, with a tap-to-start card, when someone is not sure what to buy. The shopper answers a few short questions and gets the right product recommendation, or a reward with a code they can copy, on the spot, and can leave their email so you can follow up. Every reward a quiz hands out is checked against your live discounts and bundles the moment it is shown, so a shopper never sees a code that has expired or been turned off. Quizzes run on their own without tying up the assistant, so they keep working even on your busiest days, and each one tracks how many shoppers start it, finish it, and leave their email.
FeatureAll plansJul 4, 2026
Build a product quiz from start to finish
You can now build a product quiz yourself, no setup call needed. Tap New quiz, choose the reward it gives shoppers, and add your questions and answers. Point each answer at the products it should recommend (Recommend mode), or grade the answers and hand out a reward by score (Score and reward mode). Rewards come straight from your live discounts and bundles, so a quiz never promises a discount that does not exist. A readiness panel tells you exactly what is left before the quiz can go live, and updates as you build. When it is green, one tap turns the quiz on. And if you ever edit a live quiz into an incomplete state, Arbyn quietly turns it back to a draft and tells you, so a quiz that is live is always one that actually works.